Clinical Quality

Offering the Highest Quality of Care for Louisiana's Rural & Underserved Communities 

The Louisiana Primary Care Association is proud of the fact that Community Health Centers offer the highest quality of patient care at an affordable cost.  LPCA's clinical quality program is designed to assist Louisiana's FQHCs by providing technical assistance in various clinical areas.  We seek to ensure that all of our members have the tools they need to continue providing exceptional care to the more than 465,000 Louisiana recipients that depend on their services.
LPCA's Director of Clinical Quality works to develop programs and activities that focus on:  quality & performance improvement, risk management, corporate compliance, PCMH certification, FTCA, and front desk training.  With the help of national and statewide partners, LPCA hosts trainings and webinars throughout the year.  We host quality driven workshops and seminars in the areas of billing and coding, evaluation & quality management, and the Uniform Data System.

Quality Improvement
  • Assisting with the compilation and aggregation of data for Performance Improvement Initiatives
  • Implementing customer service programs that help in identifying deficiencies
  • Creating action plans based on patient satisfaction survey scores

Performance Improvement
  • Conducting work flow analysis, time and motion studies to collect quantitative and qualitative work data    
  • Reviewing data collection methodologies to enhance and sustain improvement opportunities                                                                     
  • Performing detailed data analysis including trend identification and root cause analysis
Risk Management   
  • Investigating and documenting incidents and communicating risk potentials
  • Preparing statistical reports of individual, aggregate and departmental data measuring the type and scope of incidents 
  • Presenting educational programs on risk management to physicians and staff
Corporate Compliance   
  • Coordinating compliance audits to ensure ethical behavior is maintained
  • Investigating possible violations and reporting with corrective action plan to FQHC leadership

Clinical Resources & Webinars

Patient Centered Medical Home (PCMH)

The Patient Centered Medical Home model is a healthcare model that aims to improve the excellence of healthcare provided by Federally Qualified Health Centers. This model focuses on building a relationship among patients, healthcare providers, and the patient’s support system that becomes known as the “patient’s medical home”.

The Agency for Healthcare Research and Quality (AHRQ) describes five core functions of the PCMH.

  1. Comprehensive Care- Providing services to support physical and mental health through preventative, acute, and chronic care approaches. This healthcare team should include, but not be limited to, physicians, nurses, pharmacists, nutritionists, social workers, educators, and care coordinators.
  2. Patient-Centered- Understanding the patient’s values, cultures, and thoughts to improve the quality of healthcare provided.
  3. Coordinated Care- Offering a wide range of services from primary care, specialty care, hospitals, community services and supports.
  4. Accessible Services- Providing a wide range of methods to serve patients including email, telehealth, shorter waiting times, and around-the-clock access.
  5. Quality and Safety- Maintaining and improving quality through evidence-based medicine, patient satisfaction, and population health management.

The National Committee for Quality Assurance (NCQA) recognizes those healthcare leaders that provide the excellent care through the patient centered medical home model. If you are interested in applying for PCMH recognition through the NCQA, click here.

The Joint Commission also has a recognition process for organizations to become PCMH certified. If you are interested in applying for PCMH recognition through the Joint Commission, click here.

The Accreditation Association for Ambulatory Health Care (AAAHC) also offers a PCMH certification process. In order to begin applying for the AAAHC PCMH recognition, please click here.

In addition, the Health Resources and Services Administration (HRSA) offers aid in applying for any of these PCMH recognition programs. For more information, please click here.

Infection Control Tools

Infection control in the workplace aims to prevent pathogens being passed from one person to another. The foundation of good infection control is to assume that everyone is potentially infectious. Basic infection control procedures include hand washing and keeping the workplace clean.  Please see below for various resources your Community Health Center can use when examining policies and procedures regarding infection control:

Colorectal Cancer Resources

Colorectal cancer is a major public health problem. Colorectal cancer is the second leading cause of cancer death in the US when men and women are combined and a cause of considerable suffering among nearly 135,000 adults diagnosed with colorectal cancer each year. The good news is that when adults age 50 or older get regular screening for colorectal cancer, it can be detected early when treatment is most likely to be successful, and in many cases, it can be prevented through the detection and removal of precancerous polyps.



High blood pressure is a common and dangerous condition. Having high blood pressure means the pressure of the blood in your blood vessels is higher than it should be.  High blood pressure is called the “silent killer” because it often has no warning signs or symptoms, and many people do not know they have it.  Louisiana is ranked 4th in the United States with the number of residents having high blood pressure; also being the 3rd lowest using avenue to control their blood pressure.  


Louisiana's diabetes epidemic: Approximately 521,294 people in Louisiana, or 13.9% of the adult population, have diabetes. of the adult population, have prediabetes with blood glucose levels higher than normal but not yet high enough to be diagnosed as diabetes.

Adult Health Maintenance

Important information about regular adult health maintenance that can be used by Community Health Center clinical staff:


Learn What You Need To Do For Meaningful Use Attestation (9/27/19)

LPCA's Clinical Branch

LPCA Clinical Branch Meeting | Susie Hutchinson Presentation (6/4/19)
LPCA Clinical Branch Meeting | Dr. Bachhuber's Presentation (8/14/19)
LPCA Clinical Branch Meeting | Dr. Paul Keeblerg Presentation (9/10/19)

LPCA's Diabetes Education Webinar Series

Diabetes:  Clinical Guidelines (11/18/16)

LPCA's Hypertension Education Webinar Series

Hypertension 101
Hypertension & Health Disparities:  What Can You Do?
Proper Blood Pressure Measurement

Advances in Guidelines and Evidence-Based Hypertension Management:  Tailored to your Clinic (2/25/16)

LPCA's Social Determinants of Health Webinar Series

The Social Determinants of Health (7/1/16)
Be PRAPAREd:  How to Stratifsy Social Determinant Risk and How to Manage High Risk Patients Using PRAPARE (7/28/16)
The Social Determinants of Dental Health (10/5/16)

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